Experienced, professional care and management services for your home, assets and travel requirements

THE LEADING PRIVATE STAY COMPANY.

Our goal is to bridge the gap between clients’ expectations when staying in luxury private properties to five star hotels. Ensuring guests demands are met and expectations are exceeded from what has been presented prior to arrival. Maintaining your home, recruiting household staff or overseeing refurbishment projects eat into your precious time.

We oversee properties, insert our standards of service from decades of hospitality experience and look after your guests in your home as if it was our own hotel.

The result;

  • property owners and developers filled with confidence their assets are in good hands.

  • agents receive a higher level of feedback from clients, increasing their chances of repeat business in a very competitive market.

  • rental value increases for owners and agents.

  • owners have more time to focus on other projects, work and family.

MANAGEMENT

We take full ownership of your property, running and managing it like a five star hotel. Ensuring the highest levels of hospitality are provided at all times for guests as well as yourself if required.

SERVICE

As hoteliers, event managers and service staff, customer service is at the heart of what we do. We understand exactly what clients expect when staying in private properties. Clients are set up within their very own five star hotel serviced by professional staff.

GUEST EXPERIENCE

Ensuring a smooth process, helping Travel Agents and property owners secure repeat custom. As the service provider to guests, we’re at the heart of the experience creating connections and relationships, keeping the wheel spinning.

Areas of expertise.

 

  • We provide up to date and inside knowledge from an ever changing landscape to keep you ahead of the pack.

  • Having managed our own hotels we view everything through the eyes of a potential guest and customer. From concept creation, branding and through to dining concepts, we’re able to support and advise throughout.

  • The backbone of your business. From establishing the base of your management structure to inserting key front of house team members. We’ll get it right.

  • Pulling together standards of service is one of the most crucial elements in defining your business. Injecting your standards across your team is vital to ensure a recognised service is demonstrated to your customer.

  • Setting up your business correctly is crucial in maximising a return. Get it wrong and it will cause issues down the line for yourself, staff and customers. From the design of a kitchen to choosing the style of fabrics for your bedrooms all play a part in your ROI.

  • We’ve hosted and planned events for some of the worlds biggest brands. Our in-house planners and event professionals create, manage and execute numerous events a year in the UK, Europe and America.

  • Since 2008 we have designed dining concepts for multiple businesses, clients and as well as our own catering company. We have worked with multiple renowned Michelin chefs as well as some of the best sommeliers in the world.

  • We’re connected to each pillar of the industry and proud to work with many leading suppliers and developers.

Reinvent Post Covid.

As demand increases post covid, it may be time to consider your model moving forward. From hiring staff to guest experiences, segment your operations and have a clear route forward in delivering excellence.